Delivery & Returns
DELIVERY AND PASSING OF RISK
- Any order confirmed by the Seller will be delivered to the address indicated on the order. It is however specified that the Seller sells its goods only towards the following countries:
Switzerland, France, Monaco, Germany, Belgium, Bulgaria, Cyprus, Italy, Luxembourg, United Kingdom (UK), Romania, Denmark, Netherlands, Ireland, Sweden, Greece, Finland, Spain, Slovenia, Portugal, Malta, Croatia, Poland, Hungary, Norway, North Macedonia, Bosnia and Herzegovina, Albania, Montenegro, United Arab Emirates, USA, Russia, Israel, India.
Information on import taxes and VAT:
Customs duty and VAT are included in the prices of products when ordered from the following regions: European Union and Switzerland. The price displayed on the website is therefore the final price, all charges included.
- The costs of delivery are invoiced in accordance with the indications specified on the Website at the moment of the order. The costs relating to the access and connection to the Website to place an order remain at the exclusive cost of the Purchaser.
- The Seller will use its best efforts to ensure delivery within five (5) working days following the reception by the Purchaser of the confirmation of order. However, this is only an indicative deadline.
- The risk of loss of – or damage to – the goods shall pass to the Purchaser when he/she – or a third party indicated by him/her (and that is not designated by the Seller) – has acquired the physical possession of the goods.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You may use the attached model withdrawal form, but it is not obligatory.To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.You will have to bear the direct cost of returning the goods.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does however not apply notably to the following contracts:– the supply of goods made to the Purchaser’s specifications or clearly personalized;– the supply of goods which are liable to deteriorate or expire rapidly;– the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;– the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items